Privacy Policy

Last Updated: March 2026

1. Introduction

Elk Ridge Community Health ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site").

Please note that this policy applies specifically to your use of our website. Your protected health information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA) and our separate Notice of Privacy Practices, which is provided to you when you become a patient.

2. Information We Collect

We may collect information about you in a variety of ways when you use our Site:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you contact us through the Site.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Respond to your inquiries and customer service requests.
• Improve our website and the services we offer.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Comply with legal obligations.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as data analysis, email delivery, hosting services, and customer service.

We do not sell your personal information to third parties.

5. Tracking Technologies

We use cookies and similar tracking technologies to access or store information. You can learn more about how we use these technologies and how you can control them in our Cookie Policy.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Privacy Rights (Including GDPR)

Depending on your location, including if you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you may have certain rights regarding your personal data under the General Data Protection Regulation (GDPR) or similar laws:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

8. Links to Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including our patient portal (MyChart) operated by Epic. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Elk Ridge Community Health
Compliance & Privacy Office
View our locations

Note: This policy is provided for informational purposes and should be reviewed by legal counsel before the site goes live.